/* Grace Support Portal — OpsHero design system */

*, *::before, *::after {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

:root {
    --navy-dark: #0A1E3D;
    --navy-mid: #1a2847;
    --accent-orange: #FF6B35;
    --accent-blue: #2E5CFF;
    --accent-cyan: #00D9FF;
    --accent-green: #10B981;
    --accent-red: #EF4444;
    --accent-yellow: #F59E0B;
    --white: #FFFFFF;
    --white-90: rgba(255,255,255,0.9);
    --white-80: rgba(255,255,255,0.8);
    --white-70: rgba(255,255,255,0.7);
    --white-60: rgba(255,255,255,0.6);
    --white-10: rgba(255,255,255,0.1);
    --white-05: rgba(255,255,255,0.05);
    --glass-bg: rgba(255,255,255,0.05);
    --glass-border: rgba(255,255,255,0.1);
    --max-width: 1200px;
}

html { scroll-behavior: smooth; }

body {
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
    background: linear-gradient(to bottom right, var(--navy-dark) 0%, var(--navy-mid) 50%, var(--navy-dark) 100%);
    color: var(--white);
    line-height: 1.6;
    min-height: 100vh;
    -webkit-font-smoothing: antialiased;
}

a { color: inherit; text-decoration: none; }

/* ─── Nav ──────────────────────────────────────── */
.nav-fixed {
    position: fixed; top: 0; left: 0; right: 0; z-index: 50;
    background: rgba(10,30,61,0.95); backdrop-filter: blur(12px);
    border-bottom: 1px solid var(--glass-border);
}
.nav-container { max-width: var(--max-width); margin: 0 auto; padding: 0 24px; }
.nav-inner { display: flex; align-items: center; justify-content: space-between; height: 64px; }
.logo-link { display: flex; align-items: center; gap: 10px; }
.logo-img { height: 36px; width: auto; }
.logo-sub { font-size: 14px; font-weight: 500; color: var(--white-60); }
.nav-links { display: flex; gap: 24px; }
.nav-link { font-size: 14px; color: var(--white-70); transition: color 0.2s; }
.nav-link:hover { color: var(--white); }
.nav-link.active { color: var(--white); }
.nav-user { display: flex; align-items: center; gap: 12px; }
.nav-user-name { font-size: 13px; color: var(--white-70); }
.nav-admin-badge {
    font-size: 11px; font-weight: 600; padding: 2px 8px; border-radius: 99px;
    background: rgba(46,92,255,0.2); color: var(--accent-cyan);
}
.nav-logout {
    background: none; border: 1px solid var(--glass-border); color: var(--white-70);
    padding: 6px 12px; border-radius: 6px; font-size: 13px; cursor: pointer;
}
.nav-logout:hover { color: var(--white); border-color: var(--white-60); }
.mobile-toggle { display: none; background: none; border: none; color: var(--white-70); cursor: pointer; }
.mobile-menu { padding: 16px 0; }
.mobile-link { display: block; padding: 8px 0; color: var(--white-70); font-size: 14px; }
.hidden { display: none !important; }

@media (max-width: 768px) {
    .nav-links, .nav-user { display: none; }
    .mobile-toggle { display: block; }
}

/* ─── Main ─────────────────────────────────────── */
.main-content {
    max-width: var(--max-width); margin: 0 auto; padding: 88px 24px 48px;
}

/* ─── Login ────────────────────────────────────── */
.login-body {
    display: flex; align-items: center; justify-content: center; min-height: 100vh;
}
.login-container { width: 100%; max-width: 420px; padding: 24px; }
.login-card {
    background: var(--glass-bg); border: 1px solid var(--glass-border);
    border-radius: 16px; padding: 48px 32px; text-align: center;
}
.login-logo { margin-bottom: 32px; }
.logo-icon-lg { width: 48px; height: 48px; margin-bottom: 16px; }
.login-title { font-family: 'Space Grotesk', sans-serif; font-size: 28px; font-weight: 700; }
.login-subtitle { color: var(--white-60); font-size: 14px; margin-top: 4px; }
.logo-accent { color: var(--accent-orange); }
.google-btn {
    display: inline-flex; align-items: center; gap: 12px;
    background: var(--white); color: #333; font-weight: 600; font-size: 15px;
    padding: 12px 32px; border-radius: 8px; margin: 24px 0 16px;
    transition: box-shadow 0.2s;
}
.google-btn:hover { box-shadow: 0 4px 16px rgba(0,0,0,0.3); }
.login-note { font-size: 12px; color: var(--white-60); }

/* ─── Page Headers ─────────────────────────────── */
.page-header { margin-bottom: 32px; }
.page-header h1 { font-family: 'Space Grotesk', sans-serif; font-size: 28px; font-weight: 700; }
.page-subtitle { color: var(--white-60); font-size: 14px; margin-top: 4px; }
.back-link { display: inline-block; color: var(--accent-cyan); font-size: 13px; margin-bottom: 8px; }
.back-link:hover { text-decoration: underline; }

/* ─── Summary Cards ────────────────────────────── */
.summary-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 16px; margin-bottom: 32px; }
.summary-card {
    background: var(--glass-bg); border: 1px solid var(--glass-border);
    border-radius: 12px; padding: 24px;
}
.summary-card.card-red { border-color: rgba(239,68,68,0.3); }
.summary-card.card-yellow { border-color: rgba(245,158,11,0.3); }
.summary-card.card-green { border-color: rgba(16,185,129,0.3); }
.summary-label { font-size: 13px; color: var(--white-60); margin-bottom: 4px; }
.summary-value { font-family: 'Space Grotesk', sans-serif; font-size: 28px; font-weight: 700; }
.summary-value.val-red { color: var(--accent-red); }
.summary-value.val-yellow { color: var(--accent-yellow); }
.summary-value.val-green { color: var(--accent-green); }

/* ─── Sections ─────────────────────────────────── */
.section { margin-bottom: 32px; }
.section-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 16px; }
.section-header h2 { font-size: 18px; font-weight: 600; }
.view-all-link { font-size: 13px; color: var(--accent-cyan); }

/* ─── Cards & Lists ───────────────────────────── */
.card-list { display: flex; flex-direction: column; gap: 12px; }
.card-item {
    background: var(--glass-bg); border: 1px solid var(--glass-border);
    border-radius: 12px; padding: 20px; display: flex; justify-content: space-between; align-items: center;
    cursor: pointer; transition: border-color 0.2s;
}
.card-item:hover { border-color: var(--accent-cyan); }
.card-item-info h3 { font-size: 15px; font-weight: 600; }
.card-item-info p { font-size: 13px; color: var(--white-60); margin-top: 2px; }

.empty-state { color: var(--white-60); font-size: 14px; text-align: center; padding: 32px; }

/* ─── Status Badges ────────────────────────────── */
.status { display: inline-block; padding: 2px 10px; border-radius: 99px; font-size: 12px; font-weight: 600; }
.status-open { background: rgba(46,92,255,0.15); color: var(--accent-blue); }
.status-in_progress { background: rgba(0,217,255,0.15); color: var(--accent-cyan); }
.status-pending_response { background: rgba(245,158,11,0.15); color: var(--accent-yellow); }
.status-escalated { background: rgba(255,107,53,0.15); color: var(--accent-orange); }
.status-resolved { background: rgba(16,185,129,0.15); color: var(--accent-green); }
.status-closed { background: rgba(255,255,255,0.1); color: var(--white-60); }

/* ─── Priority Badges ──────────────────────────── */
.priority { display: inline-block; padding: 2px 10px; border-radius: 99px; font-size: 12px; font-weight: 600; }
.priority-urgent { background: rgba(239,68,68,0.15); color: var(--accent-red); }
.priority-high { background: rgba(255,107,53,0.15); color: var(--accent-orange); }
.priority-normal { background: rgba(46,92,255,0.15); color: var(--accent-blue); }
.priority-low { background: rgba(255,255,255,0.1); color: var(--white-60); }

/* ─── SLA Badges ───────────────────────────────── */
.sla { display: inline-block; padding: 2px 10px; border-radius: 99px; font-size: 12px; font-weight: 600; }
.sla-within_sla { background: rgba(16,185,129,0.15); color: var(--accent-green); }
.sla-at_risk { background: rgba(245,158,11,0.15); color: var(--accent-yellow); }
.sla-breached { background: rgba(239,68,68,0.15); color: var(--accent-red); }
.sla-resolved { background: rgba(255,255,255,0.1); color: var(--white-60); }

/* ─── Forms ────────────────────────────────────── */
.input {
    width: 100%; padding: 10px 14px; border-radius: 8px; font-size: 14px;
    background: var(--glass-bg); border: 1px solid var(--glass-border); color: var(--white);
    outline: none; font-family: inherit;
}
.input:focus { border-color: var(--accent-cyan); }
textarea.input { resize: vertical; min-height: 80px; }
.form-label { font-size: 13px; color: var(--white-60); display: block; margin-bottom: 4px; }

.btn {
    display: inline-flex; align-items: center; justify-content: center; gap: 8px;
    padding: 10px 20px; border-radius: 8px; font-size: 14px; font-weight: 600;
    border: none; cursor: pointer; transition: all 0.2s; font-family: inherit;
}
.btn-primary { background: var(--accent-orange); color: var(--white); }
.btn-primary:hover { background: #e55e2e; }
.btn-primary:disabled { opacity: 0.5; cursor: not-allowed; }
.btn-secondary { background: var(--glass-bg); color: var(--white); border: 1px solid var(--glass-border); }
.btn-secondary:hover { border-color: var(--white-60); }
.btn-danger { background: rgba(239,68,68,0.15); color: var(--accent-red); border: 1px solid rgba(239,68,68,0.2); }
.btn-danger:hover { background: rgba(239,68,68,0.25); }
.btn-success { background: var(--accent-green); color: var(--white); }
.btn-success:hover { background: #0d9668; }
.btn-warning { background: var(--accent-orange); color: var(--white); }
.btn-warning:hover { background: #e55e2e; }

/* ─── Filters ──────────────────────────────────── */
.filters { display: flex; flex-wrap: wrap; gap: 12px; align-items: center; margin-bottom: 20px; }
.filter-select {
    padding: 8px 12px; border-radius: 8px; font-size: 13px;
    background: var(--glass-bg); border: 1px solid var(--glass-border); color: var(--white);
    font-family: inherit;
}
.filter-select option { background: var(--navy-dark); color: var(--white); }

/* ─── Table ────────────────────────────────────── */
.table-container { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th {
    text-align: left; font-size: 12px; font-weight: 600; color: var(--white-60);
    padding: 12px 16px; border-bottom: 1px solid var(--glass-border);
    text-transform: uppercase; letter-spacing: 0.05em;
}
td {
    padding: 14px 16px; font-size: 14px;
    border-bottom: 1px solid var(--white-05);
}
tr { cursor: pointer; transition: background 0.15s; }
tr:hover td { background: var(--white-05); }

/* ─── Chat Messages ────────────────────────────── */
.messages-container {
    padding: 16px; max-height: 55vh; overflow-y: auto;
    display: flex; flex-direction: column; gap: 12px;
}
.msg { display: flex; }
.msg-customer { justify-content: flex-end; }
.msg-grace { justify-content: flex-start; }
.msg-system { justify-content: center; }
.msg-bubble {
    border-radius: 12px; padding: 12px 16px; max-width: 80%;
}
.msg-customer .msg-bubble {
    background: rgba(46,92,255,0.15); border: 1px solid rgba(46,92,255,0.2);
}
.msg-grace .msg-bubble {
    background: var(--glass-bg); border: 1px solid var(--glass-border);
}
.msg-system .msg-bubble {
    background: rgba(245,158,11,0.1); border: 1px solid rgba(245,158,11,0.15);
    font-size: 12px; font-style: italic; color: var(--white-60);
}
.msg-sender { font-size: 11px; font-weight: 600; color: var(--white-60); margin-bottom: 4px; }
.msg-text { font-size: 14px; white-space: pre-wrap; line-height: 1.5; }
.msg-time { font-size: 11px; color: var(--white-60); margin-top: 4px; opacity: 0.7; }

/* ─── Detail Grid ──────────────────────────────── */
.detail-grid {
    display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 16px;
    margin-bottom: 32px;
}
.detail-item {
    background: var(--glass-bg); border: 1px solid var(--glass-border);
    border-radius: 12px; padding: 16px;
}
.detail-item label { font-size: 12px; color: var(--white-60); display: block; margin-bottom: 4px; }
.detail-item .value { font-size: 15px; font-weight: 600; }

/* ─── Glass Card ───────────────────────────────── */
.glass-card {
    background: var(--glass-bg); border: 1px solid var(--glass-border);
    border-radius: 12px; padding: 20px;
}

/* ─── Admin Sidebar ────────────────────────────── */
.admin-layout { display: grid; grid-template-columns: 1fr; gap: 24px; }
@media (min-width: 1024px) {
    .admin-layout { grid-template-columns: 2fr 1fr; }
}
.sidebar-stack { display: flex; flex-direction: column; gap: 16px; }

/* ─── Modal ────────────────────────────────────── */
.modal-overlay {
    position: fixed; inset: 0; background: rgba(0,0,0,0.6); backdrop-filter: blur(4px);
    display: none; align-items: center; justify-content: center; z-index: 100;
}
.modal-overlay.open { display: flex; }
.modal-card {
    background: var(--navy-mid); border: 1px solid var(--glass-border);
    border-radius: 16px; padding: 32px; max-width: 480px; width: 100%; margin: 24px;
}
.modal-card h3 { font-family: 'Space Grotesk', sans-serif; font-size: 20px; font-weight: 700; margin-bottom: 16px; }
.modal-actions { display: flex; justify-content: flex-end; gap: 12px; margin-top: 16px; }

/* ─── Footer ───────────────────────────────────── */
.footer { border-top: 1px solid var(--glass-border); background: var(--white-05); padding: 24px 0; margin-top: 48px; }
.footer-container { max-width: var(--max-width); margin: 0 auto; padding: 0 24px; }
.footer-bottom { display: flex; justify-content: space-between; align-items: center; font-size: 13px; color: var(--white-60); }